Tenant Experience Designer

Camp North End (ATCO)

Posted: June 29, 2021
Views: 251

Equal parts Community Builder, Strategic Programming Facilitator, and Brand Advocate, the Tenant Experience Designer is a key member of the Community Team and crucial to Camp North End’s tenant relations and lease generation as the project enters Phase II.

To deliver on the brand promise of Camp North End as a place where people and productivity thrive, the Community Team aims to surprise and delight audiences by connecting them to inspiring people, places, ideas, and experiences. The person in this role will deliver on this objective by developing and implementing strategic tenant engagement plans, facilitating special tenant amenity programs, and serving as a resource for tenants looking to engage with the broader community – both within Camp North End’s boundaries and beyond.

Strong communication and organizational skills, creative problem-solving experience, comfort working independently and collaboratively in a fast-paced environment, a willingness to introduce the project to new audiences, and an appreciation for the site’s history and future are all essential elements to inviting the office tenant community to take part in the place we are creating.

Special Programming Management (35%)

Build relationships with key contacts in tenant departments focused on employee engagement (HR, Talent Recruitment and Retention, Event Planning, Internal Comms, etc.) and understand their needs
Serve as a resource when tenants need content to engage employees by referring speakers, introducing to other members of the Camp Fam, connecting with relevant community organizations, etc.
Design and deliver to office tenants a package of experiential content that connects them with the Camp North End value set, vision, and spirit inside their premises, including:
· Camp North End Orientation & Welcome Activities upon move-in

· Regular, interest-specific events such as: Camp Fam Mixers, Lunches, or Speaker Series to bring together a diverse cross section of the tenant community to learn from experts and/or each other on a given topic

· One-off, special events such as: a Fintech conference

Leverage these efforts to involve VIPs and leasing prospects as appropriate

Tenant Amenity Administration (35%)

Support Development Director and Senior Development Associate in developing new tenant amenity offerings, including ideation, contracting necessary partners, building out content, and program facilitation
Support Community Manager in connecting tenants to these opportunities, both through direct communication and via the Camp North End app
Oversee implementation of new and existing tenant amenities, such as the customized Skillpop Marketing BootCamp, quarterly Wily Decision Sprints to spark tenant collaboration in each district, Community Garden sign-ups, 2ULaundry partnership, etc.

Events Management (30%)

Support Community Team ideation and execution of signature Camp North End events and tenant-focused programming, such as the North End Farmers Market on Wednesdays, live music on Fridays, bi-monthly Family Meetings, Mistletoe Market in December, the annual Camp Fam Holiday Party, the occasional third-party event/festival
Support Senior Development Associate in leveraging these opportunities for VIP/leasing prospect engagement

Camp North End is a project of ATCO Properties & Management, and the successful applicant would be an ATCO employee based at Camp North End. We may ask you to bring your talents to bear on other aspects of Camp North End, or even other ATCO projects in Charlotte or in other markets.

Qualifications:

Bachelor’s Degree and 3-5 years experience in a related field.