Risk Manager/Human Resources

Town of Matthews

Posted: September 2, 2021
Views: 72

Position Summary
**Hiring Range: $51,773 – $67,305**
**Salary Range: $51,773 – $80,248**

The Town of Matthews is seeking an experienced risk management professional who understands or has experience in human resources. This position will work primarily on risk management however since the risk manager reports to the Human Resources Director, there is an opportunity to broaden the scope of the position to work on some human resources focused work.
The selected Risk Manager will find support from the risk, insurance, and liability experts at the NC League of Municipalities (the Town’s insurance carrier), as well as a highly-qualified OSHA/safety consultant, making the Town open to training the right individual, if necessary. The hiring range for the position is expected to be $54,361-$66,011/annually DOQ, with the full pay range being $54,361-$80,248/annually. Matthews offers a great working environment plus excellent benefits (including paid holidays, paid sick and vacation leave, heavily-subsidized health insurance through the State Health Plan, Town-paid HRA and dental programs, paid parental leave, paid short-term disability, full pension retirement benefits through the state of North Carolina, 5% 401k contributions with no match required, etc.) For a full job description and to apply, please visit the Town’s website at www.matthewsnc.gov.

Performs technical and professional level management support functions in the daily administration of risk management and human resources services. Executes the Town’s risk management programs at the direction of the Human Resources Director and serves as the Town’s ADA coordinator. Works with administration and key partners to manage active claims against the Town. Conducts studies on complex management issues and prepares relevant reports. Provides consultation, direction, and support to management. Assists in enforcing personnel rules and regulations, and ensures compliance with Federal and State laws. Provides personnel services to Town employees, which will vary is scope depending on need, including but not limited to, assistance with administration of leave benefits, policy creation and administration, coordination and delivery of training, and employee relations in accordance with management principles and overall objectives of the organization. Performs other tasks as required by the Human Resources Director.
Risk management duties include researching and processing workers’ compensation, property and liability claims, working with carriers, investigating changes in Town coverage, and dealing tactfully with the public on liability claims against the Town. Safety work includes conducting training on a variety of OSHA and safety related rules and regulations, inspecting work areas to assure compliance with safety policies and procedures, and making recommendations for improvement of the work environment. The employee also works in a variety of non-safety related program areas such as administering ADA compliance for the town. Duties require knowledge of OSHA and ADA laws, rules, and regulations; standard safety practices and procedures; workers’ compensation general statutes and regulations; and property and liability insurance programs.
Work requires the employee to develop creative and innovative ways to establish and maintain an effective program. The employee is subject to inside and outside environmental conditions at various Town worksites and accident sites.
Essential Function of the Job
Evaluates and maintains the property and casualty coverage for the Town; handles liability claims and serves as liaison to the insurance carrier; answers questions from the public on claims against the Town.
Coordinates with the insurance carrier to plan, develop, organize, and implement the Town’s risk management and safety programs, policies and procedures using input and assistance from department heads, department representatives, and technical assistance resources.
Coordinates resources to respond to employee and management safety questions and concerns. Assists insurance carrier in conducting inspections and surveys on occupational health and safety conditions.
Processes workers’ compensation, property and liability claims; communicates with employees and citizens involved in accidents or claims and communicates with insurance carrier staff and adjusters; serves as return-to-work coordinator; assists departments in tracking claims.
Reviews coverage for workers’ compensation, buildings and property, equipment and general liability for savings or duplication of coverage.
Serves as administrator for the Town’s ADA compliance program.
Provides support to legal representatives involved in lawsuits on liability or workers’ compensation issues; researches and seeks advice as needed.
Makes recommendations on reasonable accommodation under ADA.
Coordinates with safety consultant to establish programs and procedure for compliance with federal and state OSHA regulations; maintain records and logs documenting training and accidents; coordinate ongoing safety and health programs/projects and training including ensuring contractor safety compliance.
Works with safety consultant to develop loss control programs and instruction geared toward eliminating losses of property and equipment; assists in planning and delivery of training to Town employees on safety issues; coordinates safety committee meetings and process; coordinates investigation of workplace accidents and incidents and makes recommendations for corrective action.
Researches and prepares analysis on legislation, regulations and law changes to determine effect on risk management systems and practices.
Serves as a liaison insurance to brokers, carriers, and third-party administrators.
Assists with the development, revision, and update of Townwide policies and procedures, while also serving as a resource to consult on department-level policy development and updates.
Reviews and analyzes data to identify Townwide and department trends. Prepares detailed data analysis, reports, and recommendations.
Reviews, updates, and provides instructions for completing claim forms and accident reporting forms. Reviews, processes, and monitors the status of submitted claims, to include workers compensation, property, liability, and auto.
Creates and prepares special reports as requested by Human Resources Director.
Serves as a member of task forces, committees, and interview panels as required.
Provides general information to employees, other departments, and agencies regarding personnel rules, protected leave, ADA, human resources best practices, federal and state regulations and other information as required. Refers complex, in-depth questions, analysis, and support to Human Resources Director.
Participates in new employee orientation.
Performs other duties as requested by the Human Resources Director.
Knowledge, Skills, and Abilities
Knowledge of:

Government organization and procedures.
Principles of risk management.
Federal, state, and local laws, codes and regulations impacting risk administration.
Managing insurance and claims matters.
Planning and organizing a variety of risk management activities.

Skill in:
Data entry.
Writing clear and concise documents.
Interpreting insurance documents and application of statutes.
Analyzing and resolving problems in a logical manner.
Ability to:
Present ideas and recommendations effectively, both orally and in written form.
Collect, analyze, and evaluate large quantities of data and reach logical conclusions.
Effectively prepare and present accurate reports.
Establish and maintain effective working relationships.
Remain calm and use good judgment during confrontational or high-pressure situations.
Use initiative and judgment in completing tasks and responsibilities.
Work independently and manage time efficiently.
Be thorough and dependable.
Attend work as scheduled and/or required.
Physical Requirements and Education
Graduation from a 4-year college or university with major course work in human resources, organizational development, risk management, public administration, business administration or a related field; AND two
(2) years of increasingly responsible, specialized, complex, risk management or human resources professional level experience related to the position; OR any satisfactory equivalent combination of education, training and/or experience relevant to the position.


Candidates with experience in a public sector environment.
Candidates in possession of an Associate or Certificate in Risk Management.

OTHER REQUIREMENTS: Ability to secure and maintain a driver’s license valid in the state of North Carolina (or neighboring state).
May be required to drive a Town vehicle. Must successfully pass a criminal background check.

All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities.
The job description in no way states or implies that these are the only duties to which will be required in this position,
Employees will be required to follow other job-related other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Law).
Continued employment remains on an “at-will” basis.