Educator | Charlotte Metro

Lululemon

Posted: July 19, 2021
Views: 29

A Day In The Life

  • You create relationships with every guest to create excitement and fun about our culture, product and community, and you go above and beyond to exceed their expectations
  • You are knowledgeable and up to date on company communication, priorities, roll-outs and any additional information required by the Store Manager; you educate on guest-facing initiatives on the retail floor
  • You receive and process stock, involving: unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and stored areas
  • You unpack boxes for inventory as required (boxes can weigh 5 – 30 lbs)
  • You are responsible for inventory management including receiving, processing, restocking + destocking, and visual merchandising
  • You assist in preparing the store for the day including: replenishing garment styles and other merchandise by color, size, and quantity requirements; folding, sizing, merchandising and changing mannequins as needed to maximize sell-through
  • You answer store phones and respond to voicemails and store email account as needed
  • You ensure items from fit rooms are cleaned, organized and returned to appropriate area
  • You prepare garments for hemming including pinning, completing necessary documentation (guest/store hemming slip); and educating regarding timelines for completion as well as preparing garments for guest pickup and/or shipping
  • You arrange shipping from store to guests, stores and warehouse as needed
  • You assist in closing the store for the day including: sizing, cleaning, collecting and removing trash and recycling and other duties as needed
  • You utilize Point of Sale system to accurately and efficiently process guest transactions; payments, refunds/exchanges and gift cards
  • You use hand held mobile devices to access and order product for our guests from our distribution and ecommerce channels
  • You are aware of company safety policies and procedures and you work in partnership with your team to ensure a safe workplace
  • You educate on your local community programs including local studios, instructors and events
  • You demonstrate exemplary community education in every guest interaction and you explain the “why” behind events/experiences and enroll guests in attending them
  • You facilitate relationships with sweat influencers in your store’s community by enrolling relevant guests in our Sweat Collective program and gathering product feedback
  • You know all current ambassadors by name and expertise and you facilitate the introduction of ambassadors to the team and other leaders in the community
  • Under the direction of the Store Manager/Assistant Manager/Key Leader, you perform/complete other additional projects, duties, and assignments as required and/or by request